ERP Delivery Manager Mid Market

We are seeking a highly skilled and experienced Delivery/Project Manager to lead end-to-end delivery of ERP (Enterprise Resource Planning) projects in the mid-market space. The ideal candidate will manage implementation, upgrades, and support services across various mid-market ERP platforms such as Acumatica, NetSuite and others. This role requires a strong background in strategic planning and management, project management, service delivery, client engagement, team leadership, and ERP domain expertise.

Key Responsibilities:Team and Function Management

• Develop and execute delivery models that prioritize client satisfaction, long-term partnerships, and solution adaptability to evolving business needs.
• Establish standardized, repeatable project and delivery methodologies that support growth for Ndevr
• Train and manage the Delivery team members on methodology, process and deliverables
• Oversee all inflight projects and act as the proactive and reactive escalation point for external clients and internal staff to resolve issues and ensure smooth project delivery.
• Promote a culture of continuous improvement through KPIs, post-implementation reviews, and lessons learned to continuously improve practice capability.

Project Management:

• Plan, execute, and finalize ERP projects within scope, schedule, and budget.
• Develop detailed project plans, timelines, resource allocations, and risk mitigation strategies.
• Coordinate internal resources and third parties/vendors for flawless execution.

Delivery Oversight:

• Ensure high-quality delivery of ERP services including implementation, customization, integration, migration, and support.
• Drive continuous improvement and quality assurance in service delivery processes.

Stakeholder Communication:

• Serve as the primary point of contact for clients, ensuring transparency and satisfaction.
• Conduct regular status meetings and reports for internal and external stakeholders.

Team Leadership:

• Lead Delivery team members
• Mentor and guide team members in ERP best practices and project execution.

Risk & Issue Management:

• Identify potential project risks and issues early; develop and execute mitigation plans.
• Ensure compliance with contractual and regulatory requirements.

Required Qualifications:

• Bachelor's degree in Computer Science, Business, Information Technology, or related field.
• 7+ years of experience in ERP project management or service delivery.
• Proven experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, Oracle NetSuite, Acumatica etc.
• PMP, PRINCE2, or similar project management certification is highly preferred.
• Strong understanding of software development life cycles (SDLC), Agile, and Waterfall methodologies.

Key Skills:

• Project and Delivery functional management
• Ability to set standards for team and lead by example
• Thrives with hands on problem solving
• Exceptional project planning and organizational skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple stakeholders and conflicting priorities.
• Strong analytical and problem-solving abilities.
• Leadership and team management capabilities.

Nice to Have:

• Experience working with remote teams.
• ERP certification(s) (e.g., Acumatica, Oracle NetSuite etc.)
• Knowledge of change management and ITIL framework.
• Consulting background.

Work Environment:

• Remote or on-site depending on project needs.
• Travel may be required based on project location and client engagement.