Customer Service Representative

Company Description

kuubiik is a global consulting company based in Singapore, with operations in over 150 countries. Specializing in outsourcing and project-based solutions for all business functions, our diverse team includes professionals from Asia, Europe, and the Americas. Trusted by renowned brands like Google, TikTok, AEM, HP, TELUS, MyRepublic, and SGS, we offer outsourced staffing solutions to meet various needs.

Job Title: Customer Service Representative

Client Location: Sydney, Australia (Remote Role)

Timezone: Sydney Time

Contract Type: Part-Time

Job OverviewJoin a dynamic and innovative Sydney-based company as a Customer Service Representative. This part-time remote role focuses on managing client relationships, ensuring seamless communication between clients and the development team, and delivering impactful results. The ideal candidate will have strong communication skills, a proactive approach, and a passion for building lasting client relationships.

Responsibilities

• Respond to client inquiries and emails promptly and professionally.
• Conduct regular client calls to understand their needs, project requirements, and goals.
• Schedule and participate in meetings to discuss project progress and new initiatives.
• Maintain consistent and clear communication between clients and internal teams.
• Collaborate with the development team to ensure client projects are well-understood and executed.
• Act as the primary point of contact throughout the project lifecycle, from consultation to delivery.
• Provide project updates, timelines, and deliverables to clients, addressing concerns as needed.
• Define project scope, objectives, and timelines with clients, ensuring alignment with their goals.
• Facilitate the smooth handoff of client requirements to the development team.
• Monitor project progress to ensure deadlines are met and service standards are upheld.
• Advocate for client needs within the company to ensure prompt resolution of issues.
• Drive satisfaction through proactive communication and delivering results that exceed expectations.
• Identify opportunities for upselling or cross-selling additional services.

Requirements

• Prior experience in client-facing roles such as account management, client success, project management, or customer support is preferred.
• Exposure to working with development teams or in a technical environment is an advantage.
• Proficiency in English (written and verbal communication).
• Strong organizational and time-management skills.
• Ability to handle multiple projects and client expectations simultaneously.
• Critical thinking and problem-solving mindset with a strategic approach.